Bhopal: ICICI Prudential Life Insurance has announced an impressive 99.33% claim settlement ratio for the first six months of the financial year 2026, emerging as one of India’s leading life insurers in terms of claim servicing efficiency. The company also revealed that it took an average of just 1.1 days to settle non-investigated claims, reflecting its growing focus on speed, transparency and customer comfort. During the same period, the insurer settled death claims worth ₹893.38 crore.
Amish Banker, Chief Operations Officer, ICICI Prudential Life Insurance, said the milestone underscores the company’s commitment to delivering a swift, sensitive and customer-centric claims experience.
“Our claim settlement process is designed to offer ease and assurance to customers, and we handle every claim with utmost empathy,” Banker said. “In the first half of FY 2026, we achieved a 99.33% claim settlement ratio, while our average turnaround time for non-investigated claims was just 1.1 days. We also settled death claims worth over ₹893.38 crore during this period.”
He added that the insurer’s customer-first approach, supported by strong digital infrastructure, has made it possible to process claims quickly so that families receive timely financial support during challenging moments.
Claimants today can file and track claims through multiple digital platforms, including the company’s mobile app, WhatsApp, website and AI-powered chatbot—facilitating faster documentation and reducing procedural delays.
‘Claims for Sure’ Initiative Strengthens Trust
One of the standout aspects of the company’s performance is its ‘Claim for Sure’ initiative, which promises settlement of eligible claims within one day after all required documents are submitted. Under this initiative, ICICI Prudential Life settled ₹157.25 crore in death claims in the first half of FY 2026.
The company continues to lead the industry in claim reliability. In the first quarter of FY 2026, ICICI Prudential Life recorded a claim settlement ratio of 99.60%, one of the highest across the insurance sector.
With its continued investments in automation, seamless digital platforms and enhanced customer support, ICICI Prudential Life aims to strengthen its position as one of India’s most trusted life insurance providers.
