Lucknow: Uttar Pradesh Urban Development and Energy Minister A.K. Sharma conducted a surprise inspection of the 1912 Electricity Complaint Service Centre in Lucknow and directed officials to ensure faster and more accountable grievance redressal for electricity consumers.
During the inspection, the minister personally interacted with consumers over phone calls to understand the ground reality regarding power-related complaints and the status of their resolution. He also issued necessary directions to improve the efficiency of the complaint-handling mechanism.
Reviewing the functioning of the control room, A.K. Sharma expressed displeasure over the practice of operators merely forwarding complaints to concerned officials without subsequently seeking feedback from consumers or verifying whether the issue had actually been resolved.
The minister made it clear that simply forwarding complaints is not enough and stressed that officials must ensure timely and satisfactory resolution of every grievance. He instructed the department to establish a continuous monitoring mechanism and regularly contact consumers to assess the quality of complaint resolution.
Emphasising the government’s commitment to providing better electricity services, the minister said consumer satisfaction remains a top priority and that negligence at any level would not be tolerated.
He warned that strict disciplinary action would be taken against officers or employees found careless or indifferent in resolving complaints. The minister also directed officials to make the grievance redressal system more responsive, transparent and accountable to the public.
The inspection comes amid increasing focus on maintaining uninterrupted power supply and efficient consumer services during the peak summer season across Uttar Pradesh.
