Aim to replicate the women-centric helpline in Rajasthan for improved safety and swift action
Lucknow — A special delegation from the Rajasthan Police’s Women and Child Safety Organization visited the 1090 Women Power Line Helpline headquarters in Lucknow to study its operational model. The team’s objective was to understand the functioning of the helpline as they plan to launch a similar initiative in their state.
The visiting team included Deputy Commissioner of Police (Headquarters) Devendra Kumar Bishnoi, Additional SP Mahesh Sharma, Dharmendra Kumar, and Deputy Director Vishal Singh. They explored the integrated approach of 1090, which has become a model for women’s safety services across India.
Focus on Swift Action and Women’s Safety
Addressing the delegation, ADG, Women and Child Safety Organization, Padmaja Chauhan highlighted that the primary goal of 1090 is to provide a secure environment for women where even minor issues are addressed promptly and effectively.
“The helpline continues to expand, and its integration with the 112 emergency service has significantly enhanced its reach and efficiency,” Chauhan stated. She emphasized that proactive response and swift action are the hallmarks of the 1090 service, making it a vital tool in ensuring women’s safety.
Significant Impact and Numbers
Between January 1 and March 16, 2025, the 1090 helpline registered 93,043 cases, with 82.05% of them resolved efficiently. During this period, the helpline received 4,39,497 calls, averaging 5,860 calls per day.
The nature of the complaints included:
- Phone bullying
- Cyberbullying
- Police-related grievances
- Online family counseling
- Cases linked with the UP Dial 112 emergency service
The Rajasthan Police officials appreciated the robust infrastructure and data-driven approach of the 1090 helpline and expressed their intent to adopt a similar model to enhance women and child safety in their own state.
The visit marks a growing interest in Uttar Pradesh’s tech-driven policing innovations, which have been setting benchmarks for public safety and service delivery across the country.
