GONDA — Demonstrating promptness and sensitivity toward public grievances, District Magistrate Smt. Priyanka Niranjan ensured immediate redressal of a land-related complaint during the Janata Darshan organized at the Collectorate premises. The complainant was handed his updated land record (Khatauni) on the spot following quick administrative action.
The Case and Immediate Action
Hazari Lal, son of Jokhoo and a resident of Bagulahi village in Sadar Tehsil, presented his grievance before the District Magistrate during the public hearing. He highlighted that due to the long-pending process of share determination (Ansh Nirdharan) of his land, he was facing severe difficulties and was unable to access essential revenue records.
Recognizing the severity of the issue, DM Priyanka Niranjan immediately instructed the revenue officials concerned to expedite the share determination process and issue the updated Khatauni without delay.
Highlights of the Redressal Process
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Prompt Execution: Following the clear directives of the District Magistrate, the Sadar Tehsil administration completed the necessary revenue proceedings swiftly.
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Direct Handover: Upon completion of the procedure, DM Priyanka Niranjan personally handed over the updated Khatauni copy to Hazari Lal during the Janata Darshan.
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Complainant’s Gratitude: Expressing immense relief, Hazari Lal extended his heartfelt gratitude to the District Magistrate and the Tehsil administration for resolving his long-standing issue so rapidly.
Key Takeaways & Directives to Officials
“It is the top priority of the administration to ensure timely justice and access to revenue services for every eligible citizen in line with the government’s vision.”
— Priyanka Niranjan, District Magistrate, Gonda
| Key Focus Area | Official Guidelines Issued |
| Grievance Quality | Every complaint received at Janata Darshan must be resolved with quality, transparency, and within a fixed timeframe. |
| Public Convenience | Proceedings should be streamlined so citizens do not have to make repeated visits to government offices. |
