Five complaints resolved on the spot; officials directed to ensure time-bound and quality disposal of pending cases
Gonda: District Magistrate Priyanka Niranjan and Chief Development Officer Dayanand Prasad heard public grievances during the Sampoorna Samadhan Diwas organised at Gonda Sadar Tehsil on Saturday.
The grievance redressal programme was conducted across all tehsils of the district in accordance with the state government’s objective of providing citizens with a common platform to resolve their complaints.
At Gonda Sadar Tehsil, officials received a total of 110 applications, of which five were resolved on the spot. The remaining 105 complaints were forwarded to the concerned departments with instructions to ensure their disposal within the prescribed timeframe and submit action-taken reports to the tehsil administration.
During the hearing, the District Magistrate directed officials to constitute dedicated teams to investigate complaints at the concerned locations. She instructed the teams to hear both parties during field inspections and ensure fair, transparent and satisfactory resolution of each case.
Special instructions were issued regarding illegal encroachments and disputes involving chak roads (village pathways). The DM directed revenue and police officials to conduct joint inspections and take appropriate action.
She also called for coordinated action in cases involving the measurement of pond land, illegal occupation of public property, blocked village pathways, drainage disputes and unauthorised encroachments.
The officials were instructed to ensure the presence of complainants during on-site inspections, record their participation in writing and maintain photographic or video documentation of the action taken.
The District Magistrate warned that complaints must be investigated at the actual location and resolved with due attention to quality. Failure to comply with the directions could invite strict action against the officials concerned.
At the conclusion of the programme, she reiterated that all district-level departmental officers must ensure timely and effective disposal of grievances received during the Samadhan Diwas.
Among those present were Divisional Forest Officer Anurag Priyadarshi, Chief Medical Officer Dr Sant Lal, Sadar Sub-Divisional Magistrate Jitendra Gautam, District Development Officer Aditya Tiwari, DRDA Project Director Sushil Kumar Pandey, District Panchayati Raj Officer G.D. Jain, District Supply Officer and District Programme Officer Sanjay Kumar, along with other departmental officials.
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