Lucknow: Chief Secretary Manoj Kumar Singh held a meeting with all the Divisional Commissioners, District Magistrates and senior police officers through video conferencing.
In his address, the Chief Secretary said that IGRS is being continuously monitored from the state level. According to the IGRS portal, the satisfaction level is increasing, which has been around 65 percent in the first week of September.
There is a need to work more seriously on the complaints received through the Jansunwai portal and various means, so that the satisfaction level of the complainant can be increased. Complaints should be specially monitored. The responsibility of the nodal officer and level-1 officers should be determined.
He said that in those cases where field inspection is necessary, field inspection must be done. The District Magistrate should select two or three such complaints in a week which are more critical or needy, and try to solve them till the end.
Apart from this, an attempt should be made to resolve one or two complaints in 15 days by going to the field with the complainant. This will bring progress in the resolution of complaints and the satisfaction level of the people will also increase.
He said that a special Ayushman Card Campaign (Ayushman Pakhwada) is being run from September 20, 2024 to September 30, 2024 to include the remaining eligible persons under the Pradhan Mantri Jan Arogya Yojana. During the campaign, the remaining eligible families should be saturated with the scheme.
At least one card must be made for every eligible family. The use of the scheme in public hospitals should be strictly monitored. Strict action should be taken if any kind of fraud comes to light.
During the review of PM Vishwakarma Yojana, he directed to complete the verification work of the applicant under the scheme as soon as possible. Agriculture Production Commissioner Monica S Garg, Principal Secretary MSME Alok Kumar, Principal Secretary Planning Alok Kumar and other senior officers were present in the meeting.
