Lucknow Metro Strengthens Passengers’ Trust; Ridership Reaches New Heights
Lucknow: As the year 2024 comes to an end and we prepare to welcome the New Year 2025, Lucknow Metro reflects on a highly successful year dedicated to passenger satisfaction. Lucknow Metro broke all previous ridership records at the very beginning of 2024. On 1st January 2024, 1.25 lakh passengers traveled via Lucknow Metro, setting the highest daily ridership record to date.
By the end of the year, Lucknow Metro continues to surpass all previous milestones. Over the year, approximately 2.5 crore passengers traveled on Lucknow Metro, marking the highest annual ridership figure in its history. Since its inception, Lucknow Metro has served over 11 crore passengers.
Lucknow Metro’s commitment to passenger satisfaction earned it prestigious accolades. After being awarded the Best Metro Project for Passenger Services by the Government of India in 2023, the project was honored with the Vishwakarma Award for Best Constructed Project by NITI Aayog’s CIDC unit at the beginning of 2024.
Passengers are an integral part of the UPMRC family. To enhance their experience, several programs were organized at metro stations throughout the year, including metro awareness sessions in schools, colleges, and offices. Passengers also enjoyed the convenience of various food stalls and shops set up at metro stations. Responding to their needs, the operational hours of the metro were extended by half an hour, making it available until 10:30 PM.
How Far Did Lucknow Metro Travel in 2024?
Lucknow Metro operates a 23-kilometer-long track between Munshipulia and CCS Airport metro stations. To ensure trains are available every 5 minutes, 16–20 train sets operate along this stretch.
Daily Operations: 340 trips covering approximately 8,000 kilometers.
Annual Operations: 30 lakh kilometers traveled, providing passengers with safe and comfortable journeys.
Lost and Found Cell
From its inception on 5th September 2017, Lucknow Metro established a Lost and Found Cell as a significant step toward passenger care and dedication. In 2024, the cell played a crucial role in reuniting lost children and elderly individuals with their families and returning valuable belongings to their rightful owners.
Items Returned in 2024:
₹7 lakh in cash
80 mobile phones
30 laptops
Cumulative Returns Since 2017:
₹44 lakh in cash
780 mobile phones
198 laptops
Jewelry worth ₹30 lakh
East-West Corridor: NPG Approval and Promising Prospects for 2025
In 2024, Lucknow Metro’s East-West Corridor received approval from the National Planning Group (NPG) on 9th July. The proposed corridor spans 11.165 kilometers from Charbagh to Vasant Kunj. Earlier, in March 2024, the State Government also approved this corridor.
The Detailed Project Report (DPR) is currently under review by the Public Investment Board (PIB). Following PIB approval, the project will require final consent from the Union Cabinet. Once approved by the Central Government, construction of Phase 1B (East-West Corridor) will commence rapidly. This corridor is expected to significantly enhance mobility in densely populated areas of Lucknow.
On the occasion of the New Year, UPMRC Managing Director, Mr. Sushil Kumar, stated:
“Lucknow Metro is committed to enhancing its services every year, providing passengers with a world-class, safe, and comfortable travel experience. Responding to passenger demand, the metro extended its night train service timings from 10:00 PM to 10:30 PM this year. We are grateful for the trust and support of our passengers. On behalf of the entire UPMRC team, I extend my heartfelt New Year greetings to all residents of Lucknow.”
