Lucknow: District Magistrate Vishakh G. visited Malihabad Tehsil on Saturday to conduct a public grievance hearing under the Sampoorna Samadhan Diwas programme, reaffirming the district administration’s commitment to ensuring prompt, transparent and citizen-centric grievance redressal.
During the public hearing, the District Magistrate directed officials from all departments to ensure the immediate and quality disposal of complaints received at the programme. He emphasised that grievances should be resolved through proper verification and factual inquiry rather than as a routine administrative exercise.
Reviewing the progress of cases from the previous Tehsil Diwas, Vishakh G. instructed all departments to contact complainants directly over the phone to verify whether their grievances had been satisfactorily resolved. He said feedback from citizens would serve as an important measure of the effectiveness and quality of grievance redressal.
The District Magistrate further directed officials to ensure that every complaint received during the current Sampoorna Samadhan Diwas is addressed within the prescribed timeline and in accordance with established procedures. He stressed that public satisfaction should remain the primary objective of the grievance redressal mechanism.
Officials from various departments were present during the programme and received instructions to maintain close coordination for the timely disposal of public complaints and to strengthen accountability through regular follow-up and verification with complainants.
