Lucknow: Just like the monitoring of public complaints/problems received by senior officers posted in districts like District Magistrate, Police Captain, now the complaints coming to the Chief Development Officer and Deputy District Magistrate offices will also be monitored. Under the new system, the public complaint applications received in the CDO and SDM offices will be fed on the Public Hearing-Resolution System (IGRS). This will not only ensure timely disposal, but will also fix the accountability of the officers. The settlement of complaints, the general public submits applications through the Chief…
Read MoreTighter monitoring of complaint redressal on the cards
