Ahmedabad: Gujarat Titans have been recognized for their exceptional fan engagement efforts, winning the “Best Use of Personalization to Elevate the Customer Journey (Sports)” award at the 6th Edition CX Excellence Awards 2025. Central to this success is the Titans Fam App, which acts as the core platform for building direct and personalized relationships with fans. The app offers immersive and interactive experiences year-round, featuring popular games like Hand Cricket, quizzes, polls; AR/VR & AI integrated features such as personalized messages from player AI video avatars; along with GT Rewards – a loyalty program with exciting rewards that keeps fans engaged all year round.
Colonel Arvinder Singh, COO of Gujarat Titans, said,
“At Gujarat Titans, our fans are at the heart of everything we do. This recognition is a testament to our ongoing commitment to creating deeply personalized and meaningful experiences for them. Through technology and data-driven insights, we aim to keep raising the bar in fan engagement. We’re excited to continue evolving and delivering unique, immersive journeys that truly connect with every member of the Titans Fam.”
Leveraging their robust bank of first party data, the franchise has created tailored experiences that deepen fan involvement and continue to raise the bar for personalized engagement.
