Bareilly: District Magistrate Avinash Singh chaired a review meeting to assess the progress of complaints received through the Integrated Grievance Redressal System (IGRS) and other non-IGRS channels in Bareilly.
The meeting was held at the auditorium of Vikas Bhawan Bareilly where the District Magistrate reviewed pending references received from the state government and directed all concerned officials to submit pending reports within three days.
During the meeting, unresolved complaints received during the weekly Janata Darshan public hearing programme were also reviewed. Officials were instructed to speed up the disposal of these cases and ensure prompt action.
Reviewing grievances registered on the IGRS portal, the District Magistrate noted that dissatisfaction among complainants and failure of officials to contact them directly had affected the district’s ranking. He instructed officers to improve the satisfaction rate by ensuring proper communication with complainants and by submitting reports under the appropriate category.
Emphasising the importance of the grievance redressal system, the District Magistrate said that IGRS is among the top priorities of the Government of Uttar Pradesh and its progress is reviewed every Wednesday through video conferences. Monthly rankings of districts are also released based on the effectiveness of complaint disposal.
He further informed that the Janata Darshan system is being continuously monitored by the Chief Minister’s Office Uttar Pradesh and will soon be implemented at the tehsil and block levels. Officials were instructed to conduct public hearings in their offices daily from 9:45 a.m. to 12 noon and treat complainants with courtesy.
The District Magistrate also directed departments to ensure proper sanitation and other arrangements in view of the upcoming festivals of Eid al-Fitr on March 21 and Navratri scheduled from March 19 to March 26, 2026.
The meeting was attended by Additional District Magistrate (Administration) Purnima Singh, Additional District Magistrate (City) Saurabh Dubey, Additional District Magistrate (Judicial) Desh Deepak Singh, Chief Medical Officer Dr Vishram Singh, and Sub-Divisional Magistrates from Sadar, Baheri, Mirganj and Aonla, along with other district officials.
